More than software — we're your on-call crew.
Forget slow ticketing systems. At Eventium, support is personal, human and ultra-fast. We're with you from setup to door close.
Eventium · Success Team
online · replying in 2 min
Success Manager · Carla
Hi, we open sales tomorrow at 12. Everything OK?
All set for tomorrow's launch, we're monitoring traffic in real time 🚀
I'll ping you right here the moment we cross the 100-sales mark.
Thanks team, couldn't do it without you 🙌
Four channels, one connected team.
Pick the right channel at the right moment. Behind every one of them you'll always find the same assigned team — no bot, no outsourced call centre.
Direct WhatsApp.
1-on-1 with your teamChat with your assigned team on WhatsApp Business. Real replies in minutes — no forms, no tickets.
In-app chat.
In-app · context-awareTech support without leaving the dashboard. Share whatever screen you're on with one click.
Priority call.
< 60 s pick-upInstant response for door emergencies. A direct line you can lean on during event days.
Strategic email.
Monthly account reviewIn-depth questions, optimisation reports and improvement plans for your account.
Measured speed, not promised speed.
Our team is always on. These are the real times we've logged over the last 90 days.
24/7/365
Always on, regardless of timezone.
20 min
Average strategic response time.
6 min
Technical doubts resolved in-session.
Attendee support
We help your customers with their tickets so you don't have to.
We go beyond classic support.
Personalised onboarding.
We teach you Eventium in a 1-on-1 video call tailored to your event. You walk into your first launch ready.
Eventium Academy.
Video tutorials, templates and best practices to become an expert at your own pace.
Launch Manager · Eventium Extra.
A specialist watches your first 30 minutes of sales to secure a Sold Out. If anything wobbles, we fix it live.
Door monitoring.
If your event is massive, our tech team watches the access app live to prevent local-network drops.
We also help the person coming to your event.
Your attendees aren't your problem when something goes wrong. Eventium handles direct support, so your team can focus on the party.
Ticket self-service.
Automated system to recover lost tickets, resend QR by email or WhatsApp, and check payment status — 24/7, with no load on your staff.
Métrica reciente
94% self-resolved
before reaching your team
Secure transfer.
"If they can't make it, a friend will." Name changes and controlled ethical resale — the QR rotates and a fresh one is issued to the new attendee.
Resultado
Resale under control
QR rotated · auditable history
Three routes to put the best team behind you.
Enterprise plan
Support with guaranteed SLA, dedicated account, Launch Manager included and door monitoring for critical event days.
Support with guaranteed SLAMeet your Success Manager
Book 30 minutes with the person who'd be your contact point. We review your next event and build the support plan together.
Meet your future Success ManagerQuick start
Start today with personalised onboarding and access to Eventium Academy. No card, no contracts, with a human team behind you.
Start with the best team behind